Frequently Asked Questions - Page 2
 
6. What about the quality of the reproductions?
Our high quality fine art reproductions are entirely hand crafted by our specialized artists and are real oil paintings on canvas. Each professional copy artist is an expert in the technique and history of painting. All copy artists are very familiar with the secrets of the masterpainters: the technique, type of brushes, mixing of colors and so on. This is why each copy is very similar to the original and true to the original artist's unique style of painting. Our reproduction is not just a copy, it is a real work of art with the same emotions and beauty as the original.
 
7. How long does it take to create a reproduction?
It normally takes about 25 days to create one reproduction. When the reproduction is larger than average it will take a little longer to complete the painting. In that case it can take up to 30 days to create a reproduction. Here's more information on how these
reproductions are created.
 
8. What do you mean by handcrafted oil paintings on canvas?
Our copy artists start with a blank linen canvas. No projection, simulation or other transfer techniques are employed, so our copy artists do not paint over an image on the canvas. They copy the paintings by using the same methods as the original artists. They use the best brushes, canvas and the very best oil paint.
 
9. Do you offer a Money Back Guarantee?
Yes, your satisfaction is the most important to us. We offer only high quality art reproductions to guarantee your satisfaction. If for any reason you are not happy with your purchase, you can send us an email and we will try to solve the problem. We would like to know what your complaint is, so that we can try to prevent it from happening in the future. If we are unable to help you, you may return your oil reproduction within 15 days and we will refund the full amount of your purchase. We cannot refund the shipping and handling costs. The purchases must be returned in perfect condition, in their original packaging, to our registered office.
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10. Do you get customers' feedback?
We are very proud to offer a unique collection of high quality art reproductions with an exceptionally high level of customer satisfaction. We are always happy to receive reactions from customers. We really care about our products and would like to know your reaction. We would be happy to read your reaction too, so please send us an email:
Andrew@portrayers.com
 
5. Do you provide information on Artists as well?
We want to share artists with the world. This doesn't only involve sharing old masters`s art but also their life and style. If you have any questions about old masters, you can simply
contact with us.
 
 
 

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