Purchasing

Customer Satisfaction

We at Art Trouve Co., Ltd. understand that you expect the best reproduction possible. In order to achieve this we need your help and feedback. Anyone who has any questions or comments about our products or has a special request before ordering a hand-painted oil reproduction, please contact us by mail, postage or phone. We would like to hear your questions, special requests or comments and will try to respond within 24 hours.
Your rights
In order to protect your rights as our customer we have put together the following purchase agreement. This agreement does apply to all transactions made at http://www.portrayers.com. However, if you like, we can fax or send you a signed purchase agreement on paper or even create a personal purchase agreement for you.

To see an example of a personalized agreement click here.
 
Andrew Zhao
CEO

Art Trouve Inc.
4-14, No.1 California Apt, No.5 Jinshan Road, longxi street, Yubei District,
Chongqing, China 401147

Tel: +86-23-67622675
Fax: +86-23-67622676


andrew@portrayers.com
This purchase agreement is copyrighted by Art Trouve Inc.

 
Ordering Process

You will be pleased to know that all of the images listed at the portrayers.com are the selection of the real paintings already done by our artists. When you are interested in some of the oil paintings, click on the name of the masters, and click on its small image go to the page with the detailed description of the given artwork, enlarged image and fragment. However, if there are no images that you are interested here, you may provide us the title of the painting and the name of the masters, we will help you to find the images at our database stocked in extensively.

The simple way to proceed your order is in the follows:

STEP 1. Inquiring

a) Type of service/ product you are looking for, ex. Portrait, reproduction, oil painting from photos.
b) Product feature you are looking for, ex. Price range, quality, quantity.
c) Contact information, ex. Local number, fax, mail address.
d) If you wish to buy a portrait from photo, please clieck Here to see the additiona information you should provide

STEP 2. Order confirmation

After you confirm the order by accepting our quotation, we will send you the Purchase order including the delivery time frame, method of payment and shipping cost.

STEP 3. Order Process

The days to complete the order will be 30 days after received your 50% deposit.

STEP 4. Order status

Prior to ship the order, we will show you the final stage of the order for your final approval. You have right to refund the order if the quality is not verified.

* For more detial and some special case or sepcial requirement, please feel free to call us and send us email.

* The method of payment can be made by VISA or MASTER Card, Paypal , check, bank transfer or Western Union.
After confirm the order, we will give you a purchase ID and you can complete the purchase through our security payment page
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